Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Who Should Attend?
Ideal for candidates who are struggling with conflictual relationships at the work place wherein we will equip the candidate with the practical skills for identifying the causes of conflicts and the skills to resolve these conflicts. The candidate must know the basic of English language and should have completed high school / undergraduation.Topics Covered:
- Introduction to Conflict Resolution
- Conflict Resolution Styles
- Creating an Effective Atmosphere
- Creating a Mutual Understanding
- Focusing on Individual and Shared Needs
- Getting to the Root Cause
- Generating Options
- Building a Solution
- The Short Version of the Process
- Additional Tools and Techniques
Learning Outcomes:
At the end of this program, participants will be able to:- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
