For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
Who Should Attend?
Ideal for candidates who want to understand the skills and techniques of the different communication strategies and the importance of effectively utilizing these strategies in different types of business scenarios to further improve the communication flow in the workplace. The candidate must know the basic of English language and should have completed high school / undergraduation.Topics Covered:
- What is communication? – The Big Picture
- Understanding Communication Barriers
- Para verbal Communication Skills
- Nonverbal Communication
- Speaking like a Star (S-Situation, T-Task, A-Action, R-Result)
- Listening Skills
- Asking Good Questions
- Appreciative Inquiry
- Mastering the Art of Conversation
- Advanced Communication Skills
Learning Outcomes:
At the end of this program, participants will be able to:- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and para verbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
