Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This program will look at all types of customers and how we can serve them better and improve ourselves in the process.

Who Should Attend?

Ideal for candidates working in a service industry where customer service is vital. The candidate must know the basic of English language and should have completed high school / undergraduation.

Topics covered:

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service Over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • 10 Things You Can Do To WOW Customers Every Time

Learning Outcomes:

At the end of this program, participants will be able to:
  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Trainer Video

No video available
  • Learning Hours 20 Hours

Help Desk Detail

For Corporate Tailored Course, please contact our Help Desk at +971 2 6794948

Accreditations

Autodesk Logo Autodesk, Inc. is an American multinational software corporation that makes software for the architecture, engineering, construction, manufacturing, media, and entertainment industries.

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ilm REI is an approved Institute of Leadership & Management (ILM) Training Centre providing Accredited Programs in the areas of Leadership & Management.

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british_council REI is an authorized IELTS Registration Centre for British Council. IELTS is the world’s most popular English language proficiency test with two million tests taken in the last year.

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cie

REI is an exclusive partner institution with CIE Oxford – UK to provide English Language Courses. CIE Oxford – UK was founded in 1974 and has been in the Education Business for 40 years promoting English Language Courses in an academic context.

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pearson REI is an approved PEARSON VUE Computer Testing Centre for IT Network and Management Programs.

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