Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Who Should Attend?

Ideal for candidates who want to improve their interpersonal skills when dealing with colleagues, customers or clients. The candidate must know the basic of English language and should have completed high school / undergraduation.

Topics covered:

  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Making Small Talk and Moving Beyond
  • Moving the Conversation Along
  • Remembering Names
  • Influencing Skills
  • Bringing People to Your Side
  • Sharing your Opinion
  • Negotiation Basics
  • Making an Impact

Learning Outcomes:

At the end of this program, participants will be able to:
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Trainer Video

No video available
  • Learning Hours 10 Hours

Help Desk Detail

For Corporate Tailored Course, please contact our Help Desk at +971 2 6794948

Accreditations

Autodesk Logo Autodesk, Inc. is an American multinational software corporation that makes software for the architecture, engineering, construction, manufacturing, media, and entertainment industries.

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ilm REI is an approved Institute of Leadership & Management (ILM) Training Centre providing Accredited Programs in the areas of Leadership & Management.

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british_council REI is an authorized IELTS Registration Centre for British Council. IELTS is the world’s most popular English language proficiency test with two million tests taken in the last year.

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cie

REI is an exclusive partner institution with CIE Oxford – UK to provide English Language Courses. CIE Oxford – UK was founded in 1974 and has been in the Education Business for 40 years promoting English Language Courses in an academic context.

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pearson REI is an approved PEARSON VUE Computer Testing Centre for IT Network and Management Programs.

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